- Shipping Info
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ADDRESS FORMAT
Before completing your order, please check to make sure that all of your information was entered correctly.
TIME TABLE FOR ORDER ARRIVAL
ALL ORDERS take a minimum of 24 hours to process. Once processed, it will be sent to the shipping desk for packaging and departure of our facility.
ORDER PROCESSING DELAYS INCLUDE:
Holidays - When ordering around a holiday date, orders will take longer to be processed.
Weekly Order Processing Schedule - Orders placed Friday - Sunday will be shipped out on the following Monday.
Time allotted for shipping is based on several factors, including destination address and how quickly The Japanese Girl can obtain and assemble items for
shipment.
To determine an orders estimated DELIVERY DATE please factor in the following information. Your order is received and packaged within an average of 24 hours. This time may vary depending on the day an order is made, availability of the items and shipping method selected by the customer..
Orders for multiple items or multiple copies of a single item may take longer to assemble.
ALL T-SHIRTS or other "made-to-order" products go through a production process and take longer to assemble and ship, please allow extra time for these types of products.
SHIPPING METHODS
Most orders are estimated to be shipped within 72 hours from the time it was placed.
- Return Policy
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NON-REFUNDABLE ITEMS
ALL MP3 purchases are FINAL.
ALL "MADE-TO-ORDER" PRODUCTS (teachings and t-shirts) are NON-REFUNDABLE as they are only produced upon your request.
TIME LIMIT FOR RETURNS
FULL REFUND CONDITIONS: REFUNDS MUST BE PRE-APPROVED BY The Japanese Girl bandcamp store STAFF. Only new, unopened items sold and fulfilled by The Japanese Girl bandcamp store department will receive a refund within 30 days of delivery. Any products shipped to The Japanese Girl bandcamp store without pre-approval will not be refunded.
FAULTY PRODUCT
Please try playing all media in several different players before contacting us about potentially faulty product. Some MEDIA (DVD/CD) will not play in equipment that is not CURRENT technology.
We will replace any faulty product you may receive. Before returning the product to us, please contact us and provide the following information:
Your name as appears on the order.
Shipping address.
Your daytime phone number.
Order number.
Product details: please include information on the make, model and year of your CD/DVD player and symptoms of your faulty product.
SHIPPING CHARGES
We will pay return shipping costs if we request product to be returned as a result of our error (you received an incorrect or defective item, etc.)
ITEM CONDITION
Items returned to The Japanese Girl bandcamp store that are damaged may or may not receive a partial refund.
WINDOW OF TIME FOR REFUND
ALL REFUNDS MUST BE PRE-APPROVED BY The Japanese Girl bandcamp store STAFF. Please do NOT return ANY products without contacting The Japanese Girl bandcamp . Products shipped to The Japanese Girl bandcamp store without pre-approval will not be accepted for refund.
All financial information that was given to he Japanese Girl bandcamp store for purchasing your order is unavailable to he Japanese Girl bandcamp store Staff. In order for you to obtain a refund, you will first need to contact us with your credit card account information.
You can expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you may receive a refund more quickly.
Time period stated includes the transit time for us to receive your return product (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).
Nov 2015
Sep 2015